Technical FAQs
How do I reset my password on the Info-Tech cloud portal?
Click the “Forgot Password?” link on the login page. Enter your registered email address or mobile number, then click “Send.” You will receive a link via email or SMS to reset your password. Once updated, you can log in with your new credentials.
How can I view my payslips in the Info-Tech mobile app?
On the app’s Home screen, tap the “Payslip” icon under your name and company. You’ll see a list of payslips by month and year. If a payslip is missing, please check with your HR to ensure it has been published.
How do I clock in/out using the Info-Tech mobile app?
Go to the Attendance icon at the bottom of the Home screen. Choose your work location from the dropdown. If facial recognition is required, tap the camera icon to take a selfie. Then, tap “Clock My Time” to record your attendance.
How do I re-register my face for attendance?
Request your HR department to remove your existing face data. Once that’s cleared, you can re-register your face. Make sure you’re in a well-lit area with a neutral background for accurate facial recognition.
How do I apply for leave in the mobile app?
Tap the Leave icon on the Home screen, followed by “Apply Leave.” Select the leave type, fill in the details, and tap “Apply.” Your application will be sent to your assigned approver for review.
Can I change the language in the Info-Tech app?
Yes. Go to Settings (bottom right of the Home screen), then select “Change Language.” You can switch between English, Traditional Chinese, Simplified Chinese, and other available languages. The app will refresh in your selected language.
Can I update my personal information via the mobile app?
Yes. Tap the Profile icon on the Home screen. You can view or update your details using the “Edit” or “Add” button. Once submitted, changes will be sent to your approver for verification. After approval, your updated information will reflect in the app.
What if my job location isn’t listed when clocking in?
Please contact your HR department to confirm or update your assigned work location in the system.
Why isn’t the app detecting my address correctly?
The app uses Google Maps for GPS data, which depends on your phone’s GPS capabilities. Accuracy is better outdoors. Try stepping into an open space to improve location accuracy.
Why am I not receiving Info-Tech system emails?
This could be due to email server configurations at your company. Please check with your HR or IT team to ensure your email is correctly set up in the system.
HRMS FAQs
What is Info-Tech?
Info-Tech is a trusted provider of cloud-based HR and Payroll software in Hong Kong, designed to help businesses digitise and simplify their workforce management....
Info-Tech is a trusted provider of cloud-based HR and Payroll software in Hong Kong, designed to help businesses digitise and simplify their workforce management. Our system includes modules like
Payroll ,
Attendance,
Leave, and
Appraisal, all available via web and mobile platforms.
What is Cloud HR Software?
Cloud HR Software is an online platform accessible from anywhere. It allows businesses to manage ....
Cloud HR Software is an online platform accessible from anywhere. It allows businesses to manage HR operations such as payroll, leave, claims, and staff records from a central, secure location. Managers and employees can use it in real-time across devices.
Benefits include:
- Centralised data and accessibility
- Real-time updates and automation
- Enhanced compliance with Hong Kong’s MPF and tax regulations
- Reduced paperwork and administrative workload
What HR modules are available with Info-Tech Hong Kong?
What HR modules are available with Info-Tech Hong Kong? ...
Who can use Info-Tech HR Software?
Any business in Hong Kong—whether a startup or a large enterprise—can benefit from Info-Tech’s flexible HRMS solutions. Our system is scalable and suitable across industries.
Can I use Info-Tech on a mobile device?
Yes, our mobile app is available on iOS and Android. Employees can clock in/out, apply for leave, view payslips, submit expense claims, and access other HR features through the app.
Why does my business need a HRMS?
Managing HR manually is time-consuming and error-prone. An HRMS reduces this burden by centralising all employee data, automating payroll, and ensuring compliance with local employment laws, including MPF and IR56 requirements.
What should I consider before choosing an HRMS?
When choosing an HRMS in Hong Kong, ensure the software: ...
When choosing an HRMS in Hong Kong, ensure the software:
- Supports local compliance (e.g., MPF, IR56)
- Offers cloud access and mobile functionality
- Protects employee data with strong security protocols
- Provides reliable customer support -
Info-Tech ticks all these boxes—plus, we offer flexible plans for businesses of all sizes.
What makes Info-Tech a top HRMS provider in Hong Kong?
We’re one of the few
HR software providers offering a fully integrated HR and Payroll mobile app with facial recognition and GPS clock-in. Our system is tailored to meet Hong Kong’s compliance needs, including seamless MPF and tax form generation.
Why is Info-Tech trusted by Hong Kong SMEs?
For over 17 years, Info-Tech has helped thousands of businesses digitise their HR processes. Our intuitive, secure, and user-friendly platform is designed for ease of use and built with Hong Kong’s employment regulations in mind. Whether you're managing a team of 10 or 1,000, Info-Tech offers everything you need in one place.
Payroll
Does my company need payroll software in Hong Kong?
Yes, if you're paying staff. A
payroll software helps automate calculations for wages...
Yes, if you're paying staff. A
payroll software helps automate calculations for wages, MPF contributions, leave encashments, and other statutory components, ensuring full compliance with Hong Kong Labour Department regulations.
How does payroll software help small businesses?
It saves time and reduces errors by automating salary, MPF, and tax calculations. Reports and pay slips can be generated instantly, helping small businesses stay compliant without needing in-house HR experts.
How does Info-Tech Payroll Software work?
Our software automates salary calculations, MPF contributions, tax deductions, expense reimbursements, and more. It also supports IR56B/E/F/G generation for easy Inland Revenue Department (IRD) filing.
What are the benefits of Cloud-Based Payroll Software in Hong Kong?
- Access data anywhere, anytime
- Avoid miscalculations and penalties
- Ensure MPF compliance
- Employees can self-access payslips, tax forms, and more
- Secure cloud storage and encrypted data
What to consider when selecting payroll software?
Look for integration with leave, attendance, and claims modules. Also, prioritize strong customer support and MPF/IRD compliance. Info-Tech offers a fully integrated system with expert assistance.
Does Info-Tech Payroll support Hong Kong tax compliance?
Yes. Our system supports MPF calculations and IR56 forms for submission to IRD. We promptly update our system to reflect regulatory changes in the region.
Why is Info-Tech ideal for SMEs in Hong Kong?
With thousands of satisfied SME clients, Info-Tech offers a robust, scalable system tailored for Hong Kong’s legal and operational context. Features like multilingual support, mobile clock-in, and IRD form generation make us a trusted partner.
Accounting
How does accounting software support businesses in Hong Kong?
It automates invoicing, expense tracking, and GST reporting while offering visibility into your financial health—all fully compliant with local tax and business standards.
Is it suitable for small and mid-sized businesses?
Absolutely. It provides simple, user-friendly tools for financial management, perfect for SMEs looking to modernise their accounting without a large team.
Does it support multi-currency transactions?
Yes. You can invoice, track, and manage expenses in multiple currencies, a necessity for many Hong Kong-based businesses with global operations.
Can I access my accounts on mobile?
Yes. The Info-Tech mobile app enables you to view financial data, invoices, and summaries on the go via iOS or Android.
What core functions does the accounting module offer?
- Real-time financial reporting
- Multi-currency invoicing
- GST management
- Asset tracking
- Inventory management
- Profit & loss and balance sheet generation
Does it assist with tax management?
Yes, the software automatically computes GST and produces reports for streamlined tax filing.
Can I manage fixed assets and depreciation?
Yes. Track purchase dates, depreciation cycles, and disposal status across all assets in your business.
Does it support advanced inventory tracking?
It includes features like batch tracking, stock movement logs, and multi-location management to ensure accuracy and avoid stockouts or over-purchasing.
What sets Info-Tech’s accounting software apart?
It’s cloud-based, fully mobile-accessible, and integrates seamlessly with payroll, HR, and project costing modules for a unified finance management solution.
Others
Why choose Info-Tech?
With over 17 years of experience, we’ve helped 23,000+ companies digitise HR and payroll processes. Our cloud-based platform is used across 6 countries and processes over 850,000 payslips monthly.
Is Info-Tech software user-friendly?
Yes. We prioritise simplicity and multilingual access (English, Traditional Chinese, Simplified Chinese) to ensure ease of use for both HR teams and employees.
Is there a free trial?
Contact us via our Contact Us page or email us at sales@info-tech.com.hk. Our team will respond within 1 working day.
Is my data secure with Info-Tech?
Absolutely. Info-Tech follows ISO 27001:2022 and SS 584:2020 standards and is a Data Protection Trustmark (DPTM) holder. Your data is securely encrypted and managed under strict compliance.
What do clients say about Info-Tech?
Our clients praise our robust features, responsive support teams, and smooth onboarding experience. Visit our Success Stories page to learn more.
What’s the onboarding process like?
You’ll be assigned an Implementation Specialist for system setup and training. After the system goes live, a dedicated Support Specialist will assist your team as long as your subscription is active.
How can I sign up?
Is AI used in Info-Tech’s accounting software?
Yes. Our system leverages AI to generate automated reports, detect anomalies, and provide intelligent insights—empowering better business decisions with real-time data.
